This year, we worked with the Customer Partnership Panel to deliver the best possible services. We resolved cases of Anti-Social Behaviour (ASB) and improved affordable housing with our Quality Homes standard.
Customer Partnership Panel
Our Customer Partnership Panel (CPP) ensure that your views remain at the heart of everything we do.
Previously known as the Scrutiny Panel, our group of involved customers has changed their name to reflect how the group works in partnership with our colleagues to ensure we deliver excellent services.听
Our CPP members question and challenge us on how we deliver services, have their say on key policies and work with us to make improvements to our services across Staffordshire and Shropshire.听
Over the last year alone our customers have been involved in reviewing and shaping numerous policies, procedures, and communications, providing us with invaluable feedback from a customer鈥檚 perspective.听
If you would like to make a positive difference by helping us improve services, we鈥檇 love to hear from you!听
Simply complete our online form, telling us that you are interested in becoming a member of our CPP or call us on 0800 048 8955 and we will be in touch with further information.听
Customer documents
Our customer documents are now kept in one place on our website. You can find the customer documents area by clicking the link in the about us section, on the main menu. Click to browse annual reports, view previous copies of our My 麻豆社 newsletter, Help us Keep You Safe information, all our latest policies and more!
Our Quality Homes Standard
Before we let our properties, 麻豆社 makes sure they are safe, clean, secure and in reasonable repair. We make a commitment to all our customers that on moving day your new home will be 鈥榬eady to let鈥�.
That commitment is our Quality Homes Standard.
It鈥檚 designed to set out the standards we work to in our empty properties, so that you know what to expect when you move into your home.
We have provided a checklist to explain the standards that each part of your home should meet, before you move in.
Anti-Social Behaviour (ASB)
The safety and wellbeing of our customers is always our number one priority. We understand that ASB can have a significant impact on people鈥檚 mental health and sense of security, as well as harming the wider community. This is why we have a dedicated community safety team which works with our local neighbourhood officers to resolve any ASB issues as quickly as possible.