2023-24 Annual report for customersÌý
This year’s annual report focuses on how well we delivered our services, the money we spent repairing and maintaining homes and, importantly, the steps we took to improve your experience.Ìý
In a year when our involved customers had an even stronger voice, they once again shared their views to help us to prepare this report. They said to keep the report short and simple as well as telling us which results mattered the most to you, our customers.ÌýÌý
We are very grateful for the continued support of our involved customers. Watch the video to hear from members of our Customer Partnership Panel (CPP) about the positive differences they made.Ìý
You’ll also hear from our employment and money advice team about how we brought our services closer to you, helping more customers than ever with our free and confidential support.ÌýÌý
We hope you find the report interesting. Let us know your views by clicking the feedback button on the right-hand side of the page and filling out the short survey.
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